Terms & Conditions
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what.
In these T&C's you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick or deceive - if you feel anything is unclear, or are unsure of the meaning - please feel free to ask away!
These are the current terms and conditions for West End Driving ("we/our") – please check this page for updates or revisions to our terms and conditions.
1. DRIVING LESSONS:
A. You must hold a valid UK provisional driving licence and be prepared for your instructor to check your validation, convictions and medical records against the DVSA online system.
B. You must meet the minimum eye sight requirements which means you must be able to read a standard UK number plate at a minimum distance of 20 metres. If you need to wear glasses or contact lenses to meet this requirement then you must wear them whenever you drive.
C. You must not be under the influence of alcohol, if your instructor feels that you are or have taken alcohol and asks you to take a breathalyser test and you either refuse or you are over the legal required limit then the lesson(s) won’t proceed and the cost of lesson(s) will still be charged for. You must not be under the influence of illegal drugs, if found to be then lesson(s) won’t proceed and cost of lesson(s) will still be charged for. If you are on any prescribed medication that may affect your driving then you must inform your instructor so they can determine if the lesson(s) proceed.
2. LESSON CANCELLATION:
A. We require a 48 hour cancellation policy whereby if a lesson(s) has been booked and requires cancelation then at least 48 hour’s notice must be given, cancellations must be given by phone or text to your instructor. If you cancel within the 48 hour’s notice then you will be charged for the lesson(s) that were booked for.
B. Your instructor shall wait no longer than 10 minutes at the agreed destination of pick up point of lesson(s). If you do not show then your instructor will either phone / text to leave a message confirming that they are leaving the area and lesson(s) will still be charged for.
3. CONDUCT OF INSTRUCTOR / PUPIL:
A. Your instructor will carry out the DVSA code of conduct at all times, and provide you with a clean, tidy, smoke free zone and a fully insured car for the purpose of driving tuition.
B. Your instructor will endeavour to arrive on time however, due to unforeseen circumstances such as breakdowns, accidents, traffic hold ups, bad weather etc then lesson(s) times may need to be changed or cancelled. If cancelled by your instructor, then no fee will be charged to you the pupil.
C. You should only book a practical test when your instructor advises you to do so, in the event that you book a practical test without your instructors consent then your instructor has the right to refuse to take you on test.
4. GIFT VOUCHERS / PAYMENTS:
A. Payment for lesson(s) should be made at the start of your lesson(s) to your instructor.
B. Block bookings must be paid for in advance or at the start of your first lesson, otherwise lesson(s) revert back to individual lesson rate.
C. Block book payments that are not used will be returned to you the pupil at the individual lesson rate.
D. Intensive courses require a non-refundable £200.00 deposit.
E. Payments for intensive courses must be fully paid 4 weeks at the very latest prior to the course starting date. Failure to do so means that the course that you have booked will not proceed. All intensive courses are NON refundable, a refund will only be given if your instructor fails to meet days and times agreed at start.
F. Gift vouchers must be presented to your instructor at the start of your first lesson and are valid for 12 months from date of purchase and lesson(s) for these gift vouchers must be used within 2 months ( subject to availability ). Non show of gift voucher will result in you the pupil paying for lesson(s) by cash.
G. Gift vouchers cannot be redeemed for cash and cannot be replaced if lost.
Our intensive courses are available at the DVSA waiting times. These waiting times vary from test centres. When booking an intensive course your instructor shall determine how many lesson(s) that you approximately require to reach test standard after your first assessment lesson. You will not be allowed to sit a practical driving test until your instructor feels that you are capable of passing your test. If you cancel any lessons and cant make up for lost lesson(s) time either by yourself or your instructor availability then your instructor has the right to cancel your intensive course and you will lose the balance of lessons and you may lose tour test fee.
A rebate will only apply if you agree to take a franchise with West End Driving.
Where a rebate is to be provided, this will be made via a reduction of £15.00 per week to your agreed franchise fee.
The agreed rebate shall not exceed the total money value to the cost of your training with West End Driving only.
If at any point during the rebate period that West End Driving find that you are no longer suitable or unable to continue with our franchise agreement then any unpaid rebate will be forfeited.
If at any point during the rebate period you incur arrears with your franchise fee your right to the rebate will be forfeited.
If at any point during the rebate period West End Driving receives complaints by pupils about your tuition or any other matter to do with you, your right to receive any unpaid rebate will be forfeited.
If at any point during the rebate period you give notice to terminate your franchise agreement your right to receive any unpaid rebate will be forfeited.