Privacy Policy

Last Updated: May 6, 2026

1. Introduction

Welcome to West End Driving. We are committed to protecting your personal data and respecting your privacy. This privacy policy informs you how we look after your personal data when you visit westenddriving.co.uk, book lessons, or join our instructor franchise, and outlines your privacy rights under the UK General Data Protection Regulation (UK GDPR).

2. Data Controller

West End Driving is the data controller and is responsible for your personal data.

  • Key Contact: Robert Savage

  • Phone: 07447 928 225

  • Email: info@westenddriving.co.uk

3. The Data We Collect & Lawful Basis

We collect and process personal data under the following legal bases:

  • Identity & Contact Data: (Names, emails, phone numbers). Processed to perform a Contract (scheduling lessons and intensive courses).

  • Driving Record Data: (Driving licence numbers, theory test pass certificates, and mock test results). Processed to perform a Contract and to comply with Legal Obligations related to road safety and DVSA standards.

  • Instructor Data: For those inquiring about ADI Training or Franchise opportunities, we process professional history and qualification data.

  • Technical Data: (IP addresses, cookies). Processed based on Legitimate Interests to secure and improve our website.

4. How We Use Your Data

  • To pair you with a suitable ADI-approved instructor in your local area.

  • To manage lesson bookings, intensive course schedules, and voucher redemptions.

  • To provide feedback on progress and results from mock driving tests.

  • To communicate regarding lesson cancellations or changes in instructor availability.

5. Hosting & Data Residency

Our website is supported by managed infrastructure provided by Cloudways Ltd. (a DigitalOcean company).

  • Data Location: All website data and contact form submissions are stored on secure servers located in London, United Kingdom.

  • Security: We utilise SSL encryption (HTTPS) to secure all data transmitted via our website.

6. Third-Party Sharing

We do not sell your data. We share necessary information only with:

  • Self-Employed Instructors: If you book a lesson, your contact and location details are shared with your assigned West End Driving instructor (who may operate as an independent franchisee).

  • DVSA: If we assist in booking your practical driving test.

  • Payment Processors: Secure third-party platforms used to process bundle payments or gift vouchers.

7. Data Retention

  • Pupil Records: We retain records for the duration of your learning plus 3 years following your practical test pass/completion of lessons for insurance and administrative purposes.

  • Inquiries: Data from website contact forms is kept for 12 months if no lessons are commenced.

  • Instructor Training: Records for ADI training are kept for the duration of the training plus 6 years.

8. Your Legal Rights

Under UK GDPR, you have the right to Access, Correction, Erasure, Data Portability, and to Withdraw Consent. To exercise these rights, please contact us at info@westenddriving.co.uk.

9. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Helpline: 0303 123 1113

  • Website: www.ico.org.uk